Montreal Airport Introduce Rollersigns
Montreal Airport have recently introduced and used Rollersigns to create ‘Natural Zones’ that help passengers feel more at ease, informed and less stressed whilst passing through the airport.
François-Nicolas Asselin, the Director of Communications at Montreal Airport said -
“After seeing Rollersigns in Geneva, I immediately saw how we could use such a product to create “natural zones” within the airport. Inside an airport, passengers are stressed and are bombarded with new signs and information. This becomes “clutter” to them and people don’t read or notice things. We needed to find a way to divide the space into zones, in a way that would be informative, easy to install, and appealing to passengers”
Rollersigns is being used effectively at the Automatic Border Clearance kiosks, a zone where Canadian citzens and residents can use the self-service kiosks to go through customs very quickly.
The Rollersigns pilot project proved to be successful. Passengers can find the zones easily and the product received good reviews from passengers and employees managing the queuing at the airport.
François-Nicolas Asselin said:
“Beforehand, passengers were trying to skip through line, going underneath barrier belts, which impeded the flow. The overall flow of the airport customs area has improved since, and the customs hall is nicer and more colorful now.”
As a result of the succesful pilot project, Rollersigns is being used to draw attention to the Nexus Corridor going to the U.S. The Nexus program is a joint Canada/US program allowing prequalified passengers to go through customs and security more efficiently.